Summary:

"I'm not gay."

"Okay you're not gay. But something made you call a gay helpline. Do you want to talk about it?"

"I found this number on a poster in some bar, I don't… I can't tell anyone else about this. I need to tell someone…"

"You can tell me."

Or; Shane needs someone to confide in about Ilya so he calls a Montreal based LGBT helpline to talk things through anonymously. And then he keeps calling, through every anxious thought and major milestone, someone else is on the other end of the line listening and advising.